UX Research Intern - Workday

Research Process:

Projects:

User Experience at Workday - Desirability

Research Questions: What does desirability mean in terms of the Workday product? How can we measure desirability? Are there methods we are missing?

Role: Support the principle researcher in taking notes, analyzing, and presenting our results to the rest of the team.

Process:

• Defining 'desirability' - compare and contrast definitions online
• Competitive research online - what methods do other companies use?
• Analysis - how can we use other definitions and methods of determining 'desirability'
• Final product - report on all of the above and propose options moving forward

User Research - Job Recruiting 

Research Question: What is the process for high volume recruiting?

Process: 

• Interviews
• Affinity Diagramming
• Journey line

Usability Testing - Student Recruiting

Application being tested: Student Recruiting mobile application for College recruiters.

Research Goal: Pinpoint pain points of the mobile application while observing the users navigation, reactions, and other behavior. 

Role: Sole researcher

Process:

• Understand the business goals with the program manager(s)
• Write study script and protocol
• Conduct studies with design partner school recruiters (users)
• Analyze study data - affinity diagramming, prioritization of findings, etc.

Usability Testing - Student Financial Aid

Application being tested: Student Financials mobile application for prospective/current College students

Research Goals: To test the design's conceptual model along with pinpoint pain points of the mobile application while observing the users' navigation, reactions, and other behavior.

Role: Sole researcher

Process: 

• Understand the business goals with the program manager(s)
• Write study script and protocol
• Conduct studies with prospective and current college students (many times interns at Workday)
• Analyze study data - affinity diagramming, prioritization of findings, etc.